Uncollected Photos (Roy's Photos)

[Osmium]

As I was driving into Norseman my phone suddenly awoke from its three day slumber ("No Service" across the Nullarbor) and filled up with anxious calls from folks worried about the photos they had taken with a superstar and were unable to collect. I'm now at the hotel in Perth and my emails are similarly laced with anxiety...

Step 1: DON'T PANIC

You will get your photos. They will be mailed to you (How? Details to follow...)


Before I get into the how, a few words about the photo sessions. I've been reading the feedback. Overall, fair enough. As most of you are aware, we try very hard to get this right. This time around, some re-hashed software to print "Please Collect After xxTime" tickets. Worked ok for most of Saturday, until, of course, it didn't. It's always the case that no matter how much testing and thinking about "what could go wrong?" you do, Murphy will always tap you on the shoulder and sneer "Hey, didn't think about this one, did you? GOTCHA!" So for some part of Saturday and all of Sunday we did not have a ticket system. In a quiet desert moment, I think I fixed it for the Perth folks... we'll see... (someone please distract Murphy).

The logistics can be improved. The technology and staffing levels I have now can cope with a higher loading than Saturday. Really. We need to improve the scheduling/timing/ticketing of photo sessions. Daniel and I and others have these discussions. We will make it work.

Ok. How to get those uncollected photos. I have them all. They are not lost.

Over the next week or so (I have to get back to Melbourne). I will create a small web gallery showing cropped versions of the uncollected photos along with a photo number. You will need to identify yourself and then email me the photo number and a mailing address. I will then send you the photo. There may be some "extra steps" required to prevent bad people requesting something which isn't theirs - thinking about that. Full details will be posted here when the gallery is ready.

[Jericho]

Suggesting this thread should be made a sticky/notification.

Hang in there Roy.

[Osmium]

OK. I'm back in Melbourne.

Firstly, for the following folks, I have identified and packed your photos - ready to send. They will be sent tomorrow (Monday):

Vicki Gaye Ward and Courtney Cooper.

There were several others who left mail details. However, for various reasons I'm not confident in sending photos with those details. Please use the gallery as outlined below:-

To access the gallery, click -> The Gallery

People will fall into several categories when dealing with these uncollected photos. Here's how to handle each case:

• Folks who were unable to collect their photo at Sydney Supanova and who see themselves in the gallery
  
  1. Click on the gallery thumbnail image - this shows you a larger image with the file number at the top and bottom
  2. Send an email (click on "Roy") containing your name, mail address, the photo file number, the name of the guest you were with, the colour of your clothes visible in the gallery photo.


• Folks who were unable to collect their photo at Sydney Supanova and who DO NOT see themselves in the gallery
  
  1. Don't Panic
  2. Send an email (click on "Roy") containing your name, mail address, phone number, the name of the guest you were with, approximate time the photo was taken, brief description of what you were wearing.


• Folks who collected their photos ok at Sydney Supanova but who, out of sheer curiosity, looked in the gallery and found themselves there
  Just let me know - post a reply here - so that I can remove you from the gallery - Thanks.
  

Thanks everyone!

[Synthetic]

I got my photo, but would you be able to tell me if I am able to get any further copies of it? And what cost I'd be looking at?

[BlackCanary]

Thanks, Roy! Your post is awesome. I think you might still have a shot of me and Lou Ferrigno?

SupaFans, rest assured, we are reading your feedback and making changes to the system for 2011's events to streamline all the ticketed processes at Supanova. What can we say... we're victims of our own popularity!

~BC~

[Osmium]

Synthetic: This shouldn't be a problem but I'll have to check with the man. There may be contractual issues.

BC: Ummmm.... well, nothing printed. I'll check the files.

[Synthetic]

thanks mate! don't forget about me though, either way! ^_^

[Troubled0]

Hi,

I had my pic taken in Perth & since lost it, permanently. Is there any possibility of getting another copy?

[Osmium]

Troubled0: If you can remember the number or have it written down somewhere... Otherwise, follow the instructions for option 2 above. I'll have to charge for it though.

Synthetic, send me the details (photo number, number of copies) and I'll quote a price.

I'm thinking about a JPEG copy if you're interested. But that would be more expensive.

[Kyle]

Hi Osmium/Roy,

I'm similar to Synthetic. Had 4 photos taken (including a Whedonverse one), all on the first day (Saturday) of the Perth event. My photos are perfectly fine, but I would love a JPEG copy of each. I'll PM you the photo numbers and get a quote on price. Thanks.

Cheers,
Kyle